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Forums > Global Forums (English) > Bugs

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VIP Billing Problem

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VIP Jaakob Peetre medal 6839
21 days ago (Last edited by Jaakob Peetre 20 days ago) Translate
¿Qué has intentado hacer?
The VIP subscription is being charged weekly instead of monthly. Is this a joke?

¿Qué es lo que ocurrió?
The VIP subscription is being charged weekly instead of monthly. Is this a joke?

¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Wi-fi

¿El error se produjo en la app, en PC o en ambos?
App

¿Cuál es el modelo de su dispositivo?
No relevant

¿Qué sistema operativo posee?
iOS

¿Cuál es el número de versión del sistema operativo?
No relevant

¿Se puede reproducir el error?
I want a solution, refund me or what?

Comentarios adicionales:
This is URGENT, is my money, not only a bug

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cledison N. medal 5743
6 days ago Translate

Bem feito tem que perde dinheiro vcs estão aí os vips pra estraga  igp manager as pessoas jogando pra passa o tempo e os idota usa no dinheiro isso não muda nada otários......


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Jack Basford CEO & CTO medal 5310
2 days ago
Hi Jaakob, this is obviously an error, and I'm perplexed by how this has happened. It may be related to the 1 week trial period being wrongly was billed. From your report is this an iOS subscription? We will get this addressed urgently and refund any over-charges.

That said, iOS does not permit us to control refunds, so we may have to reimburse you in some other form e.g. Tokens or a free month of subscription.
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Jack Basford CEO & CTO medal 5310
2 days ago
Looking into this further, you have two parallel subscriptions - one active on the website (igpmanager.com) and one on iOS.

Is there any possibility you purchased the second one separately?
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