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Forums > Global Forums (English) > Bugs

Solved
Several issues with league race

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This thread is closed because it is solved.
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Marco Ifosz medal 5098
4 days ago (Last edited by Marco Ifosz 4 days ago) Translate
What did you try to do?
Normal league race

What happened instead?
Quali happened 5 mins later than usual; some managers joined but when the race started the cars didn't move & managers had to leave and rejoin. At the end of every lap the cars froze on the pit straight & displayed "connection problem". Leaving and rejoining only caused the race to restart of the first lap again.
https://www.youtube.com/watch?v=Q63s8CCw1Kw

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Various

What is the operating system?
iOS

What is the version number of the operating system?
Various

What operating system is your PC?
Windows

Which browser did you experience the problem in?
All

Can the bug be reproduced?
Currently ongoing

Additional comments:
2nd straight race with significant issues. We delayed the season by a week in hope of updates fixing bugs, which hasn't occurred. Losing pateince and would like **both** races re-run. Unfair on players to lose 2 races.
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Jérôme Chabot medal 5074
4 days ago Translate
 

the replay of all the bugs we got
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Robert Jackson medal 5462
4 days ago
We have a similar issue in the Formula Zero series right now.

The Azerbaijan GP ran perfectly fine, but then it restarted after it finished.
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VIP Jack Basford CEO & CTO medal 5531
4 days ago
I tried rolling out a new simulator today, rolling back to the stable version now. Apologies for the issues you've experienced tonight.
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Jérôme Chabot medal 5074
4 days ago Translate

Jack
I tried rolling out a new simulator today, rolling back to the stable version now. Apologies for the issues you've experienced tonight.



Can we have re-runs for both Monaco and Belgium please? 
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Marco Ifosz medal 5098
4 days ago
Can we please have our races rescheduled so that we are not missing over 10% of our season?
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VIP Jack Basford CEO & CTO medal 5531
4 days ago
I will take care of your leagues shortly. The stable sim is live again with immediate effect. The unstable one is out of circulation and will be reviewed. It was stable during tests but likely suffered these symptoms when trying to scale up in the live environment.

This should not happen and I know how frustrating it must be for you all.
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VIP Jack Basford CEO & CTO medal 5531
4 days ago
FYI I'm really disappointed this happened. The service has been so stable lately and I want to keep that going.

The update was quite an ambitious change to implement chat bans in the race viewer which our moderators can enforce, a system which doesn't currently exist. I'm trying to keep improving the quality of the service we provide, but updates don't always work well out of the box.

I will have another go at it using a different approach once I've figured out why it didn't scale well in the live service.

Thanks for your patience guys and sticking with us, I know you had a lot of issues before, I recognise you from the threads a while back.
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Jérôme Chabot medal 5074
4 days ago Translate
Jack, if you want to contact me on Discord for the re-runs my username is : missoullionnaire
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Bruno Figueiredo medal 5292
4 days ago Translate
Hello, my league was one of those affected and several managers were unable to keep up. Could you reschedule today's race? My league is https://igpmanager.com/app/p=league&id=112505
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