Kofi Yeboah medal 5572 1 day ago
TranslateI paid for boost (20 boost points) this morning, but I got a timeout message error during purchase. I do not see points in the league points pool. Please help.
Frank Thomas medal 5046 Moderator 21 hours ago
Hi Kofi, I'm sorry you had issues. To get your missing Boosts fixed please follow those steps:
For purchase related issues, please e-mail support@igpgames.com.
Please be sure to provide the following information via e-mail so I may award it manually, please:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your manager name, team name and league name
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap Media & Purchases.
4. Tap View Account. Enter your Apple ID password if required.
5. Tap Purchase History.
6. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
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