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Forums > Global Forums (English) > Help & Support

Unresolved
Account not accessible/ reset?

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Jo Vermeulen medal 5370
6 days ago Translate
Ronny Hagström, our prime player was forced out of his second account (BRT jr.). We he logs in now, it's all of the sudden a level 1 team and he's unable to post anything on the forum.  Because of all this issues,  I post this for him. Please help this guy out, he really doesn't deserve shenanigans like this...
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Frank Thomas medal 5046 Moderator
5 days ago
Is this still ongoing? Am asking because if I open his profile it says level 34 and nothing unusual, except maybe displaying no profile picture.
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Ronny Hagström medal 5319
5 days ago
Its my second team, can you see what e-mail its linked to. Maybe its my fault using wrong login?
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Sandy Carr medal 5239
5 days ago
Hello all, 

If a moderator or Jack could investigate this please.

Our league ID 21104
The team is BRT JR, unfortunately do not know there player ID, as posting, because they have no access to account.
Look forward to your help/support finding a solution to this matter.
Thanks.
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Frank Thomas medal 5046 Moderator
5 days ago (Last edited by Frank Thomas 5 days ago)
Ronny
Its my second team, can you see what e-mail its linked to. Maybe its my fault using wrong login?

Possible it's putting you in a new account. Unfortunately I can't access data like that on other account (while I did sign an NDA I'm still just a player volunteer after all). I'll forward this issue to team Discord where Jack can (hopefully) take over.

Best to also write an email to support@igpgames.com so there's a way to contact you if Jack diesn't want to use the main account PM.

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Ronny Hagström medal 5319
5 days ago
Done that now, thank you!
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Ronny Hagström medal 5319
3 days ago
Any news on this one?
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Ben Williams medal 5313
3 days ago
Sad to see you haven’t received any kind of reply so far Ronny 😐
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Jo Vermeulen medal 5370
2 days ago
How hard can it be to help this man getting access to his account again? Or should I spend another load of hard cash before support gets activated? 🤷🏻‍♂️
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Barry Benson medal 5193
2 days ago
Support? Which support :-)
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